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Dear valued customers,
Please be informed that we have certain guidelines in place regarding our refund services. By placing an order and making a payment, you are agreeing to abide by our policy.
Please allow a processing period of 30 working days for us to handle your refund request. Please note that refunds will not be issued for products that are still available, unless you encounter the following situation:
- The item(s) you ordered is out of stock or unavailable.
Frequently Asked Questions
Q: Can I request a refund if I purchased a product that I do not like?
A: No, we do not entertain refund requests based on reasons such as personal preference, differences in color, or the product not meeting your expectations in terms of quality or appearance.
Q: Can I request a refund if I receive a defective item(s)?
A: If you receive a defective item(s), we will gladly exchange it for you. Refunds will only be issued if the item(s) is out of stock.
Q: Can I request a refund if I realize that a friend or family member has already purchased the same item(s) for me?
A: No, please note that refunds cannot be issued for any reasons once your payment has been processed, unless it falls within our specified refund policy situations.
We appreciate your understanding and cooperation regarding our refund policy. Should you have any further inquiries, please feel free to contact our customer support team.
Thank you for your continued support.
Sincerely,
AyoMayo