At AyoMayo, we strive to provide you with high-quality product that meets your expectations. However, we understand that there may be instances where you need to return a product.
Please read our return policy below for details on how to proceed:
Eligibility for Returns:
- We accept returns of product purchased directly from AyoMayo.
- The product must be in its original condition and packaging, unopened and unused.
- Returns must be initiated within 7 days from the date of product received.
- To initiate a return, please contact our customer support team at (+60)11-1719 7467. Provide your order number, purchase date, and reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization if eligible.
- Please securely package the product to prevent damage during transit. We recommend using the original packaging, if available.
- Include a copy of the original purchase receipt or order confirmation inside the package.
- Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method to ensure the safe return of the product. We are not responsible for any lost or damaged returns during transit.
Refunds and Exchanges:
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund or exchange.
- If approved, refunds will be issued to the original payment method used for the purchase. Please allow 5 working days for the refund to be processed and reflected in your account.
- In the case of an exchange, we will ship the replacement to you promptly after receiving the returned product.
- For health and safety reasons, we cannot accept returns or exchanges on opened or used products unless they are defective or damaged.
- We reserve the right to refuse a return if the product does not meet the eligibility criteria stated above or if it is deemed unfit for resale.
Please note that this return policy applies only to purchases made directly from AyoMayo. If you purchased our products from a third-party retailer, please refer to their return policy for further assistance.
If you have any questions or need clarification regarding our return policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.